Business Consulting, Facilitation & Management Training
Business Excellence Tool
As part of our sponsorship of the Rockhampton Regional Development Limited & Ergon Energy Business Excellence Awards, and subsequently the Capricorn Tourism & Economic Development Ltd & Ergon Energy Tourism Business Awards, Performance People created a tool for assessing the excellence of organisations. The tool was developed to provide a transparent method of assessing the excellence of organisations by applying a range of relevant criteria. If you are interested in using the tool, please contact us via the Contact Us page.The Elements of Excellence
1. Strategic Planning - Because if organisations do not plan for the future, they will not be prepared for the future.2. Competitive Advantage - Because organisations must compete to be successful. This can mean competing in the usual way with other organisations offering the same products and services; or competing with other demands for the resources needed to be successful.
3. Innovation - Which assists organisations in meeting ongoing challenges and being at the forefront of their industry.
4. Customer Service - Because we know that quality is defined by our customers, so excellence is achieved by meeting and exceeding their expectations.
5. Staff Development - Because the statement that ‘people are our most important asset’ is true.
6. Social & Environmental Responsibility - Because organisations exist within a wider social and environmental context, and must attend to their obligations in this context.
Online Sources of Advice
1. Strategic Planning
Management Alternatives Pty Ltd provides a strategic planning outline, see their website.A series of practical videos on creating the strategic plan by Erica Olsen, author of Strategic Planning for Dummies. https://mystrategicplan.com/resources/section/videos/
2. Competitive Advantage
Michael Porter's ‘generic strategies’ are explained clearly and with a diagram, search for QuickMBA Porter's Generic Strategies.Seth Godin challenges people to consider how their product/service differs from others. https://sethgodin.typepad.com/
3. Innovation
Fast Company, an ezine, has many articles on innovation. Here are a few of them. https://www.fastcompany.com/topics/innovationIdeo presents (mainly) product innovation in a hectic way. See if you can see the pattern. https://patterns.ideo.com/archive/
4. Customer Service
A thought provoking, upbeat blog about customer services and building customer loyalty, by Shep Hyken. https://hyken.com/blog/Fast Company, an ezine, also has articles on customer service. Here are a few of them. https://www.fastcompany.com/guides/custserv.html
5. Staff Development
Our staff development services.An audio podcast: Harvard Business Review Ideacast #83 Learning Organisations (requires iTunes)
6. Social & Environmental Responsibility
An Ideo pattern that is specifically about corporate social responsibility. https://patterns.ideo.com/issue/beyond_corporate_social_responsibility/A thought provoking slideshow called ‘The Future of Green Business Strategy’. https://www.slideshare.net/futurethink/the-future-of-green-business-strategy-presentation
(if you are interested in ecomagination, here is an interesting report from GE: Ecomagination Ten Years Later: Proving that Efficiency and Economics Go Hand-in-Hand )
The Development Process
If you are interested in 'how' we developed the tool, you may wish to read the following:- Identified 6 Elements of Excellence, based on (but not exactly matching) the selection criteria used in the 2007 awards.
- Developed Draft Criteria for the assessment of organisations’ within the Elements, based on the business and educational experience the principals of Performance People Pty Ltd.
- Requested Suggestions for Improvement from a range of experts - business and academic - mainly living in Central Queensland.
- Finalised the Tool for this Year. This is provisional, as changes are expected based on the performance of the Tool.
- Developed the Submission Form for use in the Rockhampton Regional Development Limited & Ergon Energy Business Excellence Awards 2008.
- Developed allied materials, including a Judges’ Assessment Form and Participant Feedback Template for the awards, and the Self-Assessment Tool that is attached above.
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